Production Coordinator

Who we are:

Echo Storytelling Agency was founded in 1999 after our president missed the chance to get her grandmother’s life on record. What started as a personal mission to capture the stories of her remaining family members turned into a professional passion for deepening relationships with the people who matter most. 

Today we have grown well beyond our roots of producing personal memoirs and corporate histories to offer a wide range of story-driven services, including beautifully designed custom books, brand story consulting, and storytelling training. Our team members and external partners form an elite group of North American journalists, authors, editors, designers, and filmmakers who craft memorable stories that leave a lasting impact. We are a values-driven company, firmly grounded in positive pursuit, creative rigour, and unconventional caring. We believe that relationship trumps transaction — with clients and with each other. 

 

What we’re looking for:

We are seeking a Production Coordinator to bring their talent and passion to our book production process and beyond, not only as an integral part of ECHO’s art department but also in collaboration with our entire team to get our beautiful books ready for print. The right person is highly organized, detail-oriented, has power-user expertise with Adobe Creative Cloud, and loves established processes but accepts that deadlines sometimes require us to find another path. 

 

What you’ll do:

Production:

  • Request and manage print quotes on behalf of clients
  • Work with the photo lead to swap and insert images into InDesign book files based on client feedback
  • Work with the art director to make adjustments to book layouts to accommodate client feedback and internal edits
  • Insert captions into book files for final layouts
  • Incorporate proofer edits and readback edits into book files, problem-solving any production issues along the way, in collaboration with the assistant editor
  • Review book files and make all necessary technical and fine file adjustments for print
  • Ensure immaculate file organization on our shared server, and, with the assistant editor, manage client feedback files to maintain version control
  • Build cover templates and output PDFs for print
  • Send packaged files to the printer
  • Address former clients’ requests for reprints and/or digital copies of their books by unarchiving old files and incorporating minor updates as needed   
  • Attend press checks with the creative director
  • Optimize print PDFs for web
  • Package physical materials to return to clients 
  • Archive all project files 

 

Imagery:

  • Scan, label, and organize photos
  • Batch-convert large catalogues of images 
  • Assist the photo lead with image research as needed 
  • Work with the photo lead to create image wishlists for clients from project outlines and manuscripts as needed
  • Assist the photo lead with updating image tracking spreadsheets for captioning, licensing, and credit information as needed

 

What you bring:

  • Proficiency in Adobe Creative Cloud, especially InDesign (Photoshop an asset)
  • Experience working with multi-page layouts in InDesign
  • A strong understanding of prepress workflow and print-file preparation
  • Literacy in design
  • A proclivity for the details, accuracy, and a strong sense of organization
  • Bonus points for experience with: book construction and binding, printing processes, literacy in book publishing, digital assets inventory systems, ebook production, workflow ticketing systems, meta-tag systems, WordPress, HTML, and CSS

 

What we offer:

  • A subsidy toward professional development after a probationary period of three months
  • Access to a Health Spending Account benefits package after a probationary period of three months
  • Fifteen vacation days (plus statutory holidays)
  • The occasional afternoon beer / wine / bubbly with the team, where stories are shared and Cheezies are on offer
  • Participation in the annual ECHO retreat — a day-long adventure at our president’s beautiful cabin on an island in the Salish Sea
  • A flexible and hybrid workplace that succeeds because of strong communication and mutual trust between colleagues
  • Staff celebrations: It’s your birthday? We’ll get you cake. Celebrating a work anniversary? We’ll get you cake. Retiring? We’ll get you cake. We like cake
  • The chance to work with a creative team of highly talented pursuers of excellence. Being part of our small team means you’ll be exposed to every aspect of our business, giving you various opportunities to learn, grow, and succeed
  • The chance to work with a wide variety of corporate, institutional, and nonprofit clients 

 

Who you are:

  • You seriously know your way around the Adobe Creative Cloud
  • You love print production and have an eye for design
  • You understand what makes a team work effectively and are always looking for ways to contribute, collaborate, and learn
  • You care deeply about your work. Your colleagues might tell us you always go the extra mile to solve a problem or add a few touches to give the final outcome that “wow” factor
  • You’re super organized and find the zen in administrative details (spreadsheets make you happy)
  • You’re highly efficient 
  • You don’t get flustered with a lot going on at once
  • You are a think-on-your feet, fast-acting problem-solver with a can-do attitude and the ability to adapt on the fly
  • You leave people with the feeling that things will get done (you’re motivated by deadlines)
  • You have loads of initiative and self-discipline; you don’t need or want to be micromanaged
  • You communicate with kindness and respect and live our values every day at work

 

Who we work for:

We attract large $1B+ public and private companies across North America (in industries such as manufacturing, law, retail, mining, oil and gas, forestry, not-for-profit, education, healthcare, insurance, accounting, hospitality, construction, engineering, real estate, etc.) and ultra-high-net-worth individuals, families, and organizations. They are an eclectic bunch. And we love them all. 

 

10 insights into our culture:

  1. We break bread with people. It makes the work way more fun.
  2. We like optimists who make us laugh.
  3. We keep sane hours and we take holidays.
  4. Unconventional caring is in each person’s job description.
  5. We practice the power of storytelling.
  6. Most hurdles can be overcome with pragmatism, creativity, and a dash of humour.
  7. It’s busy here, but we make time for intuition and invention.
  8. We are relentless about getting it right.
  9. Our “why” is to help people deepen their relationships with the people who matter most.
  10. How do you want to be remembered when you’re gone? We aspire to live with that in mind. Every day.

 

Here’s a bit more about us, to see if we’re the right fit for you:

Our purpose: To help people deepen their relationships with those who matter most. 

Our mission: To craft emotionally powerful stories that connect and inspire.

Our vision: To be recognized as North America’s most trusted storytelling experts.

 

Our values:

Positive pursuit: We strive to nurture a culture at Echo that feels abundant and optimistic … and we accept and validate that every person’s reality includes the negative. Either way, we have each other’s back. When the world feels heavy and challenging, focusing on doing excellent work can be a welcome distraction (and that’s okay). A sense of humour goes a long way, too, and if we need support, we ask for it because we’re never on our own.

Our work is subjective, and not everything lands the way we’d like. When that happens, we might need to release steam, but eventually we look for a way to be grateful for the challenge to do better work and be a better colleague. Then we recharge so that our sense of abundance is restored. 

We want a culture that is intentionally tilted toward optimism and abundance, practiced in a wholly human, transparent, and authentic way. We won’t always get it right, but we believe a workplace should “fill our cups” and we humbly invite feedback as we seek to make Echo feel that way for all of us (almost!) every day.

Creative rigour: We hire incredible talent we train in our unique Echo way, then trust to do excellent work. That work begins with a deep understanding of what our clients and our colleagues need and why. We make careful agreements with our clients and each other to complete projects on time and on budget. Then we abide by those agreements, and we expect all of our partners to do the same. We are thorough in our discovery, lavish in our research, creative in our problem-solving, and rigorous in our attention to detail. Together, we move mountains.

 

Unconventional caring: Echo’s purpose is to deepen relationships, so we put relationships at the heart of all our transactions. This means we find unique ways to delight people. With our clients and with each other, we notice the little things and look for meaningful ways to connect. We believe in the “relationship bank account,” and we make frequent deposits. We’re huggers.

 

We also know that every project has its bumps, and we bring big empathy to those moments, working hard to hear and validate the emotions of our clients and our colleagues. We’re flexible, and if there’s a better way, we’re nimble and open-minded enough to adapt — but we’re not reactive. This means we don’t do everything that is asked of us at these pivotal points. If we are asked to do something we feel will jeopardize the excellence or timely delivery of a project — or the well-being of a colleague — we draw on the clarity of our shared agreements to find an empathetic way forward. When all is said and done, our clients know that we respect their opinion, we care about them as human beings, and we want their project to be a huge success.

 

Location:

This is a full-time, permanent position, 5 days a week in our studio (with the option to work remotely on certain days) at 1616 W 3rd Ave, Vancouver, BC. We acknowledge that we live, work, and play on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations. Please note that our studio is on the second floor in a building with no elevator. On any given day there are up to 10 of us in our peaceful, open-concept studio just around the corner from Granville Island, though we do work remotely as well. We laugh, do jigsaw puzzles, and toast to work well done on the regular.

 

Salary:

$45,000.00 to $48,000.00 per year plus benefits, commensurate with experience.

 

To apply for this position, please send a cover letter and resume to careers@echostories.com by April 15, 2024. To learn more about what it is like to work at ECHO, visit our Careers page at echostories.com/careers.

 

“I’ve learned that people will forget what you said, people will forget what you did,
but people will never forget how you made them feel.”
— Maya Angelou