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BACKSTORY

Challenge

Getting the core of MSA’s company history

When MSA turned 100, they wanted a book that did more than commemorate a date. They wanted a book that celebrated the global legacy of a company that exists to save lives, captured the respect and pride of its employees, and was worthy of a milestone few companies ever reach.

But telling the story of a century-old safety company was no small task. MSA had grown into a multinational with a complex internal structure, a sprawling portfolio of products and services, and thousands of current and former employees. Just figuring out how to begin was a puzzle.

What we knew was that the story couldn’t begin with a boast or PR. And we didn’t want to start at the beginning. Instead, we settled on the moment MSA engineer Mark Conroy got the call from New York’s Office of Emergency Management. It was the morning of the 9/11 attacks. Within 24 hours, MSA had 100,000 N95 masks bound for Ground Zero, many hand-delivered by employees driving their own vehicles into the chaos.

This was no ordinary company. Its book couldn’t be ordinary either.

Solution

A layered, human-centred book

The project demanded an approach as thoughtful and technically robust as MSA itself. MSA’s team came to Echo wanting to document the company’s first 100 years, but the scale, technical depth, and emotional stakes of their legacy made it anything but straightforward. They’d grown into a global organization with complex business lines, a rich engineering culture, and a staff working in dozens of languages and settings.

The bar was high. The tone needed to strike the right balance between dignity and pride. And above all, the final product had to reflect a century of innovation and the purpose behind it.

We built the narrative around three pillars:

  • Life-saving innovation
  • Global service to hazardous industries
  • A century of people-first values


Drawing on internal interviews, site visits, and archival research, we created a structure that let the complexity breathe across 12 richly illustrated chapters organized around pivotal moments, products, and people. The design supported this layered storytelling approach. Clean, confident layouts gave space for engineering detail and emotional reflection to coexist, with sharp typographic hierarchy, archival black-and-white photography, and a contemporary but restrained colour palette that signalled trust, stability, and precision.

The tone of the writing also had to balance the technical with the emotional. That first chapter — grounded in the human impact of 9/11 — set the bar, and every page that followed honoured that same duality. Each section conveyed not just what MSA makes, but why it matters.

The final chapter closes with data that puts MSA in rare company: only 486 U.S. publicly traded firms have reached 100 years; just 23 private companies with audited financials have done the same. “Very few businesses last for 100 years,” one expert said. “Companies that survive that long are a special and rarefied group.”

Result

Global impact, page by page

The book was released in 2014 in time for MSA’s official centennial celebrations. It was received with not just interest but pride, in the company, the accomplishment, and each reader’s satisfaction of their part in the unfolding story.

Most of all, the book helped re-centre the company around its founding purpose — and reminded everyone what it meant to work for a firm where “every product you make could save a life.”

One more cool thing...

It all started with a gas mask

The first chapter of the book — with that image few readers will forget of engineers loading cases of respirators into their personal vehicles, racing toward the thick black plume over Manhattan — wasn’t a marketing moment. It was instinct. And it was gratifying to convince our executive clients to begin in that fashion. That story set the tone for the rest of the book, and reminded everyone what MSA really protects.

Want to honour your legacy in a way your team will actually read and remember?

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